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​Palm Tran Connection is currently operating essential trips only due to COVID-19. 

All reservations must be made through our call center at this time, please call 561-649-9848. 

Please monitor palmtran.org and Palm Tran’s social media for updates.

​​Announcements​
  • Palm Tran Connection strives for its routes to run safely and on-time. Occasionally, situations beyond our control will delay the vehicle while en route to pick you up or drop you off. Please be patient.
    Thank you for your understanding and cooperation.

 

  • ​​​Connection reservations are accepted up to 7 days before travel or by 5 pm the day before you wish to travel.  From 4pm to 5pm each day you cannot book 7 days in advance – you can only book for the next day. Next Day reservations are accepted anytime the reservation department is open – from 8am – 5pm Sunday through Saturday.​

  • ​Connection’s peak weekday hours are from 7:00 a.m. to 9:00 a.m. and 2:00 p.m. to 5:00 p.m. It is recommended you allow additional travel time during peak service hours or avoid travel during those times and schedule the non-essential trips like shopping and recreation trips on the off peak hours. 
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Comments and Commendations

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You can now submit your comments and commendations through our new online form!  Click here

Ahora puede  dejarnos saber que le dimos un buen servicio o presentar una queja  a través  de
nuestra forma en línea!  Presione aquí

Kounye a, ou ka soumet kòmantè ak rekòmandasyon ou avec nouvo fòm entènèt nou an.  Klike isit
​Palm Tran Connection is a shared ride, door-to-door paratransit service that provides transportation for disabled residents and visitors in Palm Beach County under the following programs: 
 

 
​Palm Tran ​Connection travels in Palm Beach County from Jupiter to Boca Raton and from Palm Beach to South Bay. The Americans with Disabilities Act (ADA) core service area covers the following: East of the Florida Turnpike in Palm Beach County from the South County Line to Donald Ross Road. ADA Service continues to the 3/4-mile buffer around fixed routes located outside the ADA core service area.

Connection schedules all trips, prepares vehicle manifests, handles customer concerns & commendations, determines eligibility, and monitors the performance of the Transportation Providers.

For questions, to request a Paratransit application, copies of our Rider’s Handbook, or to book a trip please call:​
​​​​​​​​561-649-9838 or 1-877-870-9849 (toll-free) ​

Palm Tran Connection Call Center Hours:
Monday through Friday 5:00 AM to 10:10 PM
Saturday 6:00 AM to 10:10 PM
Sunday 8:00 AM to 6:00 PM
TTY users can call Florida Relay Service 800-955-8771
You may also contact Palm Tran Connection by e-mail at ​connpalmeligibility@pbcgov.org.